Delivery, Shipping & Returns
UAE DELIVERY POLICY
We offer FREE delivery within the UAE for all orders above AED250.
A delivery charge of AED25 applies for orders below AED250, up to 5kgs.
Most orders are delivered the next day whenever possible; else within 2-3 business days. Please expect delays in Abu Dhabi region due to COVID restrictions.
FREE PICK UP OPTION
Want to skip the delivery fees ? You can select the pick up option at check-out. Pick up your order from Dubai Marina without any additional charges, within 24h. Instructions will be shared once your order is ready for pick up.
SHOP & SHIP (OUTSIDE UAE)
Shop & ship by Aramex is a very competitive shipping service that operates in about 80 countries. Register for free https://www.shopandship.com to get a local UAE address then enter your package details, pick-up and destination to get your order delivered at a competitive rate. If you wish to use this service, enter your local UAE address at checkout.
REGULAR SHIPPING POLICY (OUTSIDE UAE)
Shipping fees are calculated at check out depending on your location & the weight of your order. We highly recommend you to use the Shop & Ship service above for better rates.
Please note custom duties & taxes may apply, to be paid by the consignee (receiver) at the time of delivery.
GCC shipping within 5-7 business days; International shipping within 7-10 business days.
Please expect delays due to COVID.
Note: please get in touch shall your country not be listed at check-out.
For heavier weights or large package sizes, you will be contacted before your order is dispatched - as additional fees may apply.
RETURN & EXCHANGE POLICY (UAE only)
If you reside in the UAE, you can return your item(s) within 7 days of receipt for an exchange or refund at the condition it is in its original condition - unused, unwashed, in original packaging with tags still attached. Return to be done in Dubai Marina. This doesn't apply to care range products like baby shampoo, pregnancy cream... No returns nor exchanges during sales period.