Delivery, Shipping & Returns
UAE DELIVERY POLICY
We offer FREE delivery within the UAE for all orders above AED250.
A delivery charge of AED25 applies for orders below AED250.
Most orders are delivered the same day; if not within 2 business days, except for remote areas that can take slightly longer.
FREE PICK UP OPTION
Want to skip the delivery fees ? You can select the pick-up option at check-out. Pick-up your order from Dubai Marina without any additional charges, within 24h. Instructions will be shared once your order is ready for pick up.
SHIPPING POLICY (OUTSIDE UAE)
Shipping fees are calculated at check out depending on your location & the weight of your order. As a small business, we don't always get the best shipping rates so we highly recommend you to use the Shop & Ship service by Aramex https://www.shopandship.com you shop with us, you ship with them.
Please note custom duties & taxes may apply, to be paid by the consignee (receiver) at the time of delivery. In case you refuse to pay these fees, the package will be destroyed by the shipper and there will be no refund.
GCC shipping within 5-7 business days; International shipping within 7-10 business days. Please expect delays due to COVID.
Note: please get in touch shall your country not be listed at check-out.
For heavier weights or large package sizes, you will be contacted before your order is dispatched - as additional fees may apply.
EXCHANGE POLICY (UAE only)
If you reside in the UAE, you can return your item(s) within 7 days of reception for an exchange or credit note at the condition it is in its original condition - unused, unwashed, in original packaging with tags still attached. The credit note will be valid for 6 months from the date of issue. No returns for care range products like baby shampoo, pregnancy cream... For baby bassinets, a AED50 return fee will apply.