Your most asked questions answered right in this page! Have another question? Get in touch from the Contact Us page.
Are all your baby clothing organic?
Yes! We only source brands that are GOTS certified (Global Organic Textile Standard). It is recognised as the world's leading processing standard for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.
What about other products on your website?
Other products like pacifiers, diapers, skin care... are all sourced from the very best, guaranteeing they are produced from natural & sustainable materials, without chemicals throughout the production process, complying with the highest standards.
Why does it matter to wear organic clothing?
From birth to age 5, a child's brain develops more than at any other time in life. Hormones play a vital role in the regulation of growth & development. When wearing or consuming non-organic products, babies are exposed to endocrine disruptors, conflicting with the hormones production - which can have a negative impact on their health. Wearing organic clothing minimizes the exposure to these nefast substances, as clothing are in direct contact with babies'skin. It is - for them - as important as consuming organic foods.
Are your packagings organic too?
Yes! We ship our products using biodegradable & compostable mailers, stickers & tissue paper! They are made with acid-free paper and soy-based inks - all FSC (Forest Stewardship Council) - certified. Each time we order them, we get to plant 1 tree in an area of need, contributing to global reforestation.
What washing instructions shall I follow?
Washing instructions may be mentioned on the product page. If not, for baby clothes, we recommend you to use an organic, fragrance-free, gentle detergent. You can consult our DYI - make you own laundry soap to learn how to easily make it home! We also recommend to launch a delicate or cold washcycle, and low heat in the dryer.
I am not sure what size to pick. Do you have a size chart?
Most of our clothing run true to size. For Jamie Kay & happy bees collection, you will find a size guide in the description down the product page. For Beach & Bandits, swipe the photos to access the size chart (little tip: upsize). If any doubt, you will still be able to change.
PAYMENT, SHIPPING & RETURNS
What Payment Methods Are Accepted?
For orders in the UAE, you have the option to pay cash on delivery or online by credit card. For orders outside UAE, you can pay online by credit card.
Do You Ship Internationally?
We do ship internationally! Shipping fees are calculated at check-out and depend on your location as well as the weight of your shipment. Please note custom duties & taxes may apply, to be paid by the consignee (the receiver) at the time of delivery. GCC shipping within 5-7 business days. International shipping within 7-10 business days. As a small business, we don't always have the best shipping rates. However, you can use shop and ship services that are usually way more competitive.
How do I exchange an item? (UAE only)
If you reside in the UAE, you can return your item(s) within 7 days of receipt for an exchange only at the condition it is in its original condition - unused, unwashed and in original packaging. Send us an email at firstname.lastname@example.org with the details of your return so we will organize the pick up at no additional charges. In case you do not wish for an exchange, you have the option to get a credit note valid for 6 months.
PICK-UP OPTION - HOW DOES IT WORK?
If you want to skip the delivery charges, you can select the pick option at check-out. In this case, you will get contacted once your order is ready for pick-up (usually within 24h). You will have to pick it up in Dubai Marina, in Damac Heights. There is no need to park; I will be coming down with your package.