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RETURN & EXCHANGE POLICY

  • If you reside in the UAE, you can return your item(s) within 7 days of reception for an exchange or credit note (minus the delivery fees) at the condition it is in its original condition - unused, unwashed, in original packaging with tags still attached.
  • The credit note will be valid for 6 months from the date of issue.
  • We do not provide refunds. 
  • For furniture, an AED80 return fee will apply. For all other item(s), a AED25 fee will apply.
  • Alternatively, you can return the item(s) at our storage in Dubai.

 

NON-RETURNABLE PRODUCTS

No return or exchange products in respect of:

  • Products that have been used or damaged by you or are not in the same condition as you received them.
  • Items that are not in original condition, packaging and tags unattached.
  • Products with tampered or missing serial numbers.
  • Products that fall under specific categories, including maternity belt, hygiene related and personal care products and certain baby products (e.g. teethers, diapers, baby wipes...).
  • Customised products.
  • Pre-ordered items. 
  • Items on sale.
  • Totter & Tumble play mats as per the brand policy (once opened). 
  • Damaged items due to misuse or showing signs of wear and tear.
  • Items that have been assembled, used, altered, or installed unless defective.
  • Orders shipped outside the UAE.

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