RETURN & EXCHANGE POLICY
- If you reside in the UAE, you can return your item(s) within 7 days of reception for an exchange or credit note (minus the delivery fees) at the condition it is in its original condition - unused, unwashed, in original packaging with tags still attached.
- The credit note will be valid for 6 months from the date of issue.
- We do not provide refunds.
- For furniture, an AED80 return fee will apply. For all other item(s), a AED25 fee will apply.
- Alternatively, you can return the item(s) at our storage in Dubai.
No return or exchange products in respect of:
- Products that have been used or damaged by you or are not in the same condition as you received them.
- Items that are not in original condition, packaging and tags unattached.
- Products with tampered or missing serial numbers.
- Products that fall under specific categories, including maternity belt, hygiene related and personal care products and certain baby products (e.g. teethers, diapers, baby wipes...).
- Customised products.
- Pre-ordered items.
- Items on sale.
- Totter & Tumble play mats as per the brand policy (once opened).
- Damaged items due to misuse or showing signs of wear and tear.
- Items that have been assembled, used, altered, or installed unless defective.
- Orders shipped outside the UAE.