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Returns

RETURN & EXCHANGE POLICY

If you reside in the UAE, you can return your item(s) within 7 days of reception for an exchange or credit note (minus the delivery fees) at the condition it is in its original condition - unused, unwashed, in original packaging with tags still attached. The credit note will be valid for 6 months from the date of issue.

 For furniture, an AED80 return fee will apply. For all other item(s), a AED25 fee will apply. Alternatively, you can return the item(s) at our storage in Dubai.

 

NON-RETURNABLE PRODUCTS

No return or exchange products in respect of:

1. Products that have been used or damaged by you or are not in the same condition as you received them.

2. Products with tampered or missing serial numbers.

3. Products that fall under specific categories, including maternity belt, hygiene related and personal care products and certain baby products (e.g. teethers, diapers, baby wipes...)

4. Items on sale.

5. Items that are not in original condition, packaging and tags unattached.

6. Damaged items due to misuse or showing signs of wear and tear.

7. Items that have been assembled, used, altered, or installed unless defective.

8. Orders shipped outside the UAE.

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