• If you reside in the UAE, you can return your item(s) within 7 days of reception for an exchange or credit note (minus the delivery fees) at the condition it is in its original condition - unused, unwashed, in original packaging with tags still attached.
• The credit note will be valid for 6 months from the date of issue.
• We do not provide refunds. 
• For furniture, an AED80 return fee will apply. For all other item(s), a AED25 fee will apply.
• Alternatively, you can return the item(s) at our storage in Dubai.

NON-RETURNABLE PRODUCTS

No return or exchange products in respect of:

• Products that have been used or damaged by you or are not in the same condition as you received them.
• Items that are not in original condition, packaging and tags unattached.
• Products with tampered or missing serial numbers.
• Products that fall under specific categories, including maternity belt, hygiene related and personal care products and certain baby products (e.g. teethers, diapers, baby wipes...).
• Customised products.
• Pre-ordered items. 
• Items on sale.
• Totter & Tumble play mats as per the brand policy (once opened). 
• Damaged items due to misuse or showing signs of wear and tear.
• Items that have been assembled, used, altered, or installed unless defective.
• Orders shipped outside the UAE.